Perth, Western Australia — Available now

IT Support / Systems Administrator / Microsoft 365 / Active Directory

Managing and optimising IT infrastructure for seamless operations — from networking and virtualisation to Microsoft 365 administration and Active Directory management.

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Anupam Bandhu Poudel

// 01 — About

Hands-on IT support, grounded in Microsoft technology.

I'm Anupam Bandhu Poudel, an IT Support Specialist based in Perth, Western Australia. I hold a Master of Commerce in Information Systems & Technology from Curtin University and a Bachelor of Computer Applications from Pokhara University, and I currently work at Protech MSP supporting end users across hardware, networking, and Microsoft cloud environments.

I'm proficient in networking, virtualisation and cloud services, and adept at troubleshooting technical issues promptly and effectively. Known for strong analytical thinking, adaptability, and a collaborative approach that keeps teams productive and clients satisfied.

  • Core abilitiesProblem-solving · Time management · Collaboration · Analytical thinking · Adaptability
  • LanguageEnglish — Native proficiency

// 02 — Skills

Technical skill set

Organised the way they show up on the job — from hardware to cloud identity.

Hardware & Software
InstallationUpgradeAssemblyConfigurationMaintenance
Virtualisation
Hyper-V
Operating Systems
Windows 10/11Windows Server 2022/25
Applications
Microsoft 365 Desktop AppsRMMZoomMS Teams
Cloud & Directory
Office 365Microsoft AzureActive DirectorySharePointMS Intune
IT Management
KaseyaJira Service ManagementServiceNowWindows BackupOffice 365 Backup

// 03 — Certifications

Credentials in progress

Swap the status once each one is earned.

Microsoft Certified

In progress

CompTIA A+

In progress

Azure Fundamentals (AZ-900)

In progress

Microsoft 365 Fundamentals (MS-900)

In progress

// 04 — Projects

Applied & lab work

Beyond the ticket queue — infrastructure and analytics work built from the ground up.

Active Directory Lab

Built a complete Windows Server environment including a domain controller, users, organisational units, group policies, DNS and DHCP.

  • Windows Server
  • AD DS
  • GPO

Microsoft 365 Administration

Configured Microsoft 365 users and security groups, and administered Exchange Online, Teams and SharePoint.

  • Exchange Online
  • Teams
  • SharePoint

Networking Lab

Designed and configured enterprise networking with switches, routers, VLANs, and structured troubleshooting workflows.

  • VLANs
  • Routing
  • Troubleshooting

Cloudcore Networks — AI Ticket Routing PoC

Designed an AI-assisted service desk workflow using Typebot, Make.com, Google Sheets and Power BI to automate ticket classification and reporting.

  • Typebot
  • Make.com
  • Power BI

Curtin University Consultancy Project Best Postgraduate Poster

Developed a Social Impact Measurement Framework for a nonprofit organisation, including KPIs, a Power BI dashboard, and full reporting documentation.

  • Power BI
  • KPI Design
  • Stakeholder Reporting

// 05 — Experience

Where I've worked

IT Support Specialist

Jul 2025 — Present

Protech MSP Current

  • Providing technical support to end users via phone, email and in-person
  • Configuring and troubleshooting Microsoft 365 and Active Directory accounts and permissions
  • Managing Microsoft Azure, Azure AD, and supporting hybrid infrastructure environments
  • Administering Hyper-V virtualisation environments and optimising resource allocation
  • Monitoring backups and supporting secure remote access connectivity

Customer Service Representative

Sept 2024 — Jul 2025

Hunter & Barrel, Australia

  • Provided friendly, professional customer service in a busy restaurant environment
  • Worked efficiently under pressure during high-volume service periods
  • Followed food safety, hygiene, and workplace safety procedures consistently

Operations Support Coordinator

Feb 2022 — Jul 2024

Coca-Cola Beverages, Nepal

  • Analysed performance data to identify market gaps and inform planning strategies
  • Tracked and reported KPIs across multiple accounts to measure effectiveness
  • Coordinated cross-functional teams across marketing, sales, and supply chain

Administrative Support Coordinator

Mar 2020 — Jan 2022

Laxmi Group, Nepal

  • Analysed market, sales, and consumer data to identify trends and business insights
  • Prepared performance reports and KPI summaries to support decision-making
  • Conducted market research and competitor analysis to evaluate business performance

// 06 — Education

Academic background

Master of Commerce

Information Systems & Technology

Curtin University, Australia

Bachelor of Computer Application

Computer Science

Pokhara University, Nepal

// 07 — Hobbies

Outside of work

Photography

Capturing places and moments, on the move or around Perth.

Travelling

Exploring new cities and cultures whenever the chance comes up.

Tech Enthusiast

Following new Microsoft and cloud tooling, and tinkering in the home lab.

// 09 — Contact

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